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Metaroom.

Metaroom is the COSX platform: the workspace where firms run their AI agents, review their work and keep a full record of what was done.

Role
Founder and CEO, COSX
Years
2026 to now
Disciplines
Product, architecture
Status
Live
FIG. 01Meta, the agent, beside the conversation it cited; Documents on the phone.

01 / Overview

COSX builds the platform that lets regulated businesses deploy, manage and govern AI agents across their operations. Compliance, audit trails and quality control are part of the platform, not added later.

Two products share one system. A customer sees a conversation, their tasks, documents, clients and content: five entries and no internal structure. The COSX team works in an Ops workbench with an inbox, a review queue and the record behind every answer. The same agent, the same documents and the same audit trail sit under both.

02 / Product

The source beside the answer

Every answer cites the page it came from. Clicking the citation opens the document in a split view at that page, watermarked with the reader’s name and the date. Nothing is sent or shared until the customer confirms.

Agent conversation with the cited page open in the split viewer, 1280px.
FIG. 02.1Agent conversation with the cited page open in the split viewer, 1280px.

One search

⌘K searches conversations, files and actions in one list. Enter opens the result; ⌘Enter asks Meta the same question.

Command palette over the conversation.
FIG. 02.2Command palette over the conversation.

Customer portal

The home page is the conversation: what changed since Monday and what needs you. Handing over a task turns it into a ticket the customer can follow. Documents sit in folders by project; selecting files raises a floating action bar that drops its shortcuts, then its labels, as the window narrows.

Portal home: conversation and my tasks, 1440px.
FIG. 02.3Portal home: conversation and my tasks, 1440px.
Documents with two files selected and the action bar.
FIG. 02.4Documents with two files selected and the action bar.

Ops workbench

The COSX team sees the other side: an inbox by customer, a review queue in four stages, and a split dialog that puts two documents next to each other when their facts disagree. Confirming a fact is one click; the other value is kept as a noted discrepancy.

Ops inbox: a customer task with the agent’s draft replies.
FIG. 02.5Ops inbox: a customer task with the agent’s draft replies.
Review queue for an immigration matter, 31 of 44 documents ready.
FIG. 02.6Review queue for an immigration matter, 31 of 44 documents ready.
Split dialog: two dates of birth, the passport recommended.
FIG. 02.7Split dialog: two dates of birth, the passport recommended.

Phone

The phone app opens on files, not a dashboard: Recent, Starred, All. Create sits in a floating bar at the bottom. The app locks after fifteen minutes; Face ID unlocks it with the draft still there.

Documents, Recent.
FIG. 02.8Documents, Recent.
All, grid view.
FIG. 02.9All, grid view.
Locked after 15 minutes of inactivity.
FIG. 02.10Locked after 15 minutes of inactivity.

Dark mode and Chinese

Three themes, following the system by default. Yellow stays the only accent on ink; status uses yellow, ink and one red. Chinese and English share the same layout, Noto Sans SC beside the Latin.

Agent, dark.
FIG. 02.11Agent, dark.
Portal home in Chinese, dark.
FIG. 02.12Portal home in Chinese, dark.

03 / Architecture

Before COSX I spent six years building products for FCA-regulated fintech. That shaped how Metaroom treats AI: compliance and governance are foundational, not bolted on after launch. It runs on cloud-native infrastructure on Cloudflare, Azure and Kubernetes.

One system, two faces

01Customer portal
  • Conversation
  • Tasks
  • Documents
  • My clients
  • My content
02Ops workbench
  • Inbox by customer
  • Review queue, four stages
  • Split dialog for conflicts
  • Internal notes
03Agent
  • Reads only what you can see
  • Cites the page
  • Hands work to a person
  • Nothing sent until confirmed
00One system underneath: documents, audit record, identity and workspaces.
Next case COSXIdentity and website for the agent operating system for regulated industries. Read the case